Return & Exchange

Please allow up to four weeks to have your refund processed; in most cases, you will receive your refund sooner. It could take up to 7 business days for items to arrive in our warehouse, it then goes to our product inspection team (up to 5 business days,) and then your bank or credit card company could take up to 5 business days to have the payment processed. All refunds will be issued in the form of the payment method used to make your purchase.  

Standard Returns

Unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the delivery date. A representative will create a return authorization and give you further instructions for completing the return process. You must use a safe box according to the size and volume of your products.

The original box must be in perfect condition. Protect it with its original packaging or with a bag. Do not forget to include product labels.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us.

Exchanges

If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restock fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping.All items being returned or exchanged must be new, unused, and in original packaging.



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